Privacy Policy

 West Domestic will neither sell nor share your information with outside companies or third parties.

When booking an appointment with West Domestic, your name, home address, phone number, e-mail address, and credit card information are collected and stored. Providing this information allows West Domestic to render services and for billing purposes. We respect your privacy by not selling or sharing this information.

Protecting your information is our highest priority.

 
 

Client Care Policy 

At West Domestic, our goal is to provide exceptional cleaning services while creating a reliable, consistent, and enjoyable experience for both our clients and our Home Detailers. The following policies help us maintain the highest level of service, protect our teams' schedules, and ensure we continue providing exceptional care for your home.

Arrival Times

At West Domestic, appointments are scheduled around an estimated service time to help us efficiently route our Home Detailers and provide the highest level of service to every client.

Your scheduled appointment time serves as the midpoint of your service window. Home Detailers may arrive up to 90 minutes before or 90 minutes after your scheduled appointment time.

Example: If your appointment is scheduled for 1:00 PM, your service window is 11:30 AM–2:30 PM.

Clients are asked to ensure their home is accessible throughout the entire service window. If access cannot be provided during this time, the appointment may be considered a cancellation or no-access appointment, and applicable cancellation policies may apply.

While we always strive to arrive as close to the scheduled appointment time as possible, factors such as traffic, weather, the condition of a previous home, and other unforeseen circumstances may occasionally affect our arrival. We appreciate your flexibility and understanding, as it allows our Home Detailers to provide every client with the care and attention their home deserves.

Cancellations & Rescheduling

We understand that schedules can change. If you need to cancel or reschedule your cleaning appointment, we kindly require 72 business hours' notice (excluding weekends).

As a courtesy, West Domestic sends appointment reminders by text message approximately 72 hours before your scheduled service and again on the day of your appointment. These reminders are provided as a convenience and do not replace the client's responsibility to provide the required notice.

This policy allows us to properly schedule our teams and protect the scheduled work time of our Home Detailers.

Appointments cancelled or rescheduled with less than 72 business hours' notice may be subject to the following:

  • Cancellation or no-access fee: 50% of the scheduled cleaning cost

  • Rescheduling fee: 25% of the scheduled cleaning cost

Home Access & Required Utilities

Water and electricity are required to safely and effectively complete your cleaning service.

If our Home Detailers arrive and water or electricity is unavailable, the appointment will be considered a no-access appointment, and the full scheduled service amount will be charged.

For safety and quality reasons:

  • Top bunk beds will not be changed or made.

  • Bottom bunk beds may be changed if safely accessible.

  • Home Detailers will not work beyond the safe reach of a 2–3 step ladder.

  • If you would like bed linens changed, we kindly ask that beds be stripped prior to service and fresh bedding placed neatly on the edge of the bed.

Weather & Unforeseen Circumstances

The safety of our clients and Home Detailers is always our highest priority.

West Domestic reserves the right to delay, reschedule, or cancel appointments due to severe weather, unsafe travel conditions, or other unforeseen circumstances.

The 72-hour cancellation policy and any related service credits do not apply in these situations.

Payment Policy

A valid payment method must be securely maintained on file for all scheduled cleaning services. Clients may choose either ACH (bank transfer) or credit card.

Following the completion of your scheduled cleaning service, an invoice and payment receipt will be emailed to the address on file. Payment will be processed using your stored payment method on the business day following your scheduled service.

Invoices issued without automatic payment authorization, or under an approved billing arrangement, must be paid within five (5) business days of receipt.

Returned checks are subject to a $36 processing fee. Additional fees may apply if payment issues are not promptly resolved.

Your Home Detailer Team

We make every effort to send the same Home Detailer(s) to your home whenever possible. However, due to vacations, illness, schedule changes, personal emergencies, or staffing needs, we cannot guarantee the same team for every visit.

Every West Domestic Home Detailer completes extensive training and follows our quality standards to ensure your home receives consistent, professional care. Regardless of who visits your home, you can expect the same attention to detail, professionalism, and respect for your home and belongings.

Things to Note

Please refer to our website or contact us directly for a complete list of services and included details.

The following items are not included in our standard cleaning services:

  • Washing dishes

  • Moving furniture

  • Changing linens on top bunk beds

  • Removal of pet waste or litter boxes

Loss or Breakage

At West Domestic, we maintain a no-punishment reporting policy. Our Home Detailers are encouraged to immediately report any accidental damage so we can address it promptly and appropriately.

While we take every precaution when cleaning your home, accidents can occasionally occur. We recommend relocating sentimental, valuable, or irreplaceable items before your scheduled cleaning.

If damage occurs:

  • Please notify West Domestic within 24 hours of your cleaning.

  • We will make every reasonable effort to repair or replace the damaged item.

  • If a replacement cannot be located, reimbursement may be provided up to $100 with verified value.

For damages related to routine cleaning activities, West Domestic may provide a service credit of up to $200.

West Domestic is not responsible for damage resulting from normal wear and tear, improper installation, unsecured items, or items that fail due to age or condition, including—but not limited to—blinds, handles, faucets, curtain rods, or similar fixtures.

Damage resulting from negligence or failure to follow approved cleaning procedures will be handled through West Domestic's insurance provider.

Our Home Detailers use approved products and equipment supplied by West Domestic. If a client requests the use of a specific product, tool, or piece of equipment, West Domestic cannot be held responsible for any resulting damage.

Non-Solicitation Policy

West Domestic invests significant time and resources into recruiting, training, and developing our Home Detailers.

By using our services, clients agree not to directly hire or solicit any current or former West Domestic employee introduced through West Domestic.

If a client knowingly enters into a direct working relationship with a current West Domestic employee, a referral fee of $1,500 will become immediately due, regardless of the terms of employment.

Our Guarantee

At West Domestic, we stand behind the quality of our work.

If you are not completely satisfied with your cleaning service, please notify us within 24 hours so we have the opportunity to inspect the concern and make it right.

If the concern relates to the quality of the cleaning provided, we will gladly return to correct the issue at no additional charge.

Concerns reported after 24 hours, or issues corrected without first giving West Domestic the opportunity to address them, may not qualify for a complimentary touch-up or service credit.

Thank you for choosing West Domestic and trusting us with your home.

— West Domestic Management